dave@davesiler.com E-mail
DP Solutions Columbia, MD
Network Engineer
June 2008 – Present
·
Serving as both Network Engineer and Network Administrator on multiple networks
using Windows 2000 through Windows 2008 server networks with RAID 1, 3, & 5
·
Programming & maintaining Juniper, Cisco, Sonic Wall and, Netgear, routers and switches, including setting up the NAT
and maintaining internal and external routing tables.
·
Configuring, maintaining access control and security for VPN accounts for
hardware and software VPNs
·
Proposing, building, configuring and maintain MS Exchange 2003, 2007 and 2010 servers
·
Proposing, building, configuring and maintaining Blackberry Enterprise Servers
·
Building, servicing, and maintaining Windows 2003 & 2008 Advanced
servers. Configuring Raids, and maintaining backups. (On site
and with remote access.)
o Managing
Systems and Group Policies
o Managing
and creating logon script
o Account
Migrations across the domain
o Managing
Trust Relationships
o Setting up
and Maintaining backups using Backup Exec Ver. 9-12
·
Administrating user’s database for domain access and accounts that include
local access, OWA, and web access.
·
Recommending, configuring, and deploying global anti-virus and anti spyware
solutions
·
Reviewing server logs and setting server policy.
·
Building, installing new workstations for new employees: Including punching new
CAT 5 – Cat 6 cabling, and custom building LAN cables.
· Assembling, configuring, and
maintaining ESXI 4.0 based virtual server including performing P2V conversions.
·
Versed in a wide variety in multiple hardware platforms ranging from 8086
computers to current technologies that include up to Windows 2008 servers.
·
Maintaining, installation, trouble shooting, & repair, of any and all PC
hardware, printer, or business software.
·
Customer relations and communications pre and post job completion.
·
Completing client assessment reviews for new and current customers for recommendations
of upgrades of infrastructure.
·
Notable Mention: Have received many thanks you emails from
clients and have been in the company news letter on many occasions due to my
customer service ability and client management skills.
·
Notable Accomplishments: Tested and certified in: Juniper SA-700, IBM System x BladeCenter
Technical Support V5, IBM Certified Specialist - High Volume
Storage Fundamentals V,
IBM Certified Specialist - System
x Technical Principles V9 and Citrix Certified Administrator for Citrix XenDesktop 4.
Americas Remote
Helpdesk
Eldersburg, MD
Sr. Network Engineer
October 2005 – June 2008
·
Serving as both Sr. Network Engineer and Network Administrator on multiple
networks using Windows Server 2000 through Windows Server 2008 networks, with
RAID 1, 3, & 5
·
Programming & maintaining Cisco 1700, ADSM, Cisco Catalyst Series, Sonic
Walls, Netgear, routers and switches, including
setting up the NAT and maintaining internal and external routing tables.
·
Configuring, maintaining access control and security for VPN accounts for
hardware and software VPNs
·
Proposing, building, configuring Exchange 2003 Servers
·
Proposing, building, configuring Blackberry Enterprise Servers
·
Building, servicing, and maintaining Windows 2003 Advanced servers. Configuring
Raids, and maintaining backups. (both on site and with
remote access.)
o Managing
Systems and Group Policies
o Managing
and creating logon script
o Account
Migrations across the domain
o Managing
Trust Relationships
o Setting up
and Maintaining backups using Backup Exec Ver. 9-12
·
Administrating users database for domain access and
accounts that include local access, OWA, and web access.
·
Recommending, configuring, and deploying global anti-virus and anti spyware
solutions
·
Creating, deploying, and monitoring solutions via LogMeIn
scripting
·
Reviewing server logs and setting server policy.
·
Building, installing new workstations for new employees: Including punching new
CAT 5 – Cat 6 cabling, and custom building LAN cables.
·
Versed in a wide variety in multiple hardware platforms ranging from 8086
computers to current technologies, that include up to Windows 2008 server
·
Maintaining, installation, trouble shooting, & repair, of any and all PC
hardware, printer, or business software.
·
Parts ordering for repairs: Including filling out and submitting purchase
request.
·
Customer relations and communications pre and post job completion.
·
Completing client assessment reviews for new and current customers for
recommendations of upgrades of infrastructure
·
Notable Mention: Promoted from Network Engineer to Sr. Network
Engineer within one year of employment
· Notable Accomplishment:
Rebuild several networks migrating customers from older hardware and operation
systems, to current hardware / software with very little no down time.
Art Litho
Baltimore, MD
MIS Director
Jan 2004 – October 2005
·
Serving as both Network Engineer and Network Administrator on a Windows NT 4.0 /
Windows 2003 Server A/D Network, with RAID 1, 3, & 5, 1 PDC, 1 BDC, 1
Applications, 1 Storage, 1 Web Server, I-Mail Server, 2 FTP servers, 1 SQL
Server with Active directory installed.
·
Programming & maintaining Cisco 1700 series router including setting up the
NAT and maintaining internal and external routing tables.
·
Configuring, maintaining access control and security for dial in accounts using
Shiva Land Rover.
·
Building, servicing, and maintaining NT Advanced servers. Configuring Raids,
and maintaining backups. (both on site and with
terminal server.)
o Managing
Systems and Group Policies
o Managing
and creating logon script
o Account
Migrations across the domain
o Managing
Trust Relationships
·
Administrating users database for domain access and I-Mail accounts that
include local access, and web access to the account
·
Reviewing server logs and setting server policy.
·
Building, installing new workstations for new employees: Including punching new
CAT 5 cabling, and custom building LAN cables.
·
Versed in a wide variety in multiple hardware platforms ranging from 8086
computers to current technologies that include up to Windows 2003 server
·
Maintaining and repairing Apple/Mac computers for Prepress department that range from OS8 to OS 10.
·
Maintaining Inter-Tel phone system, voice mail, and phone assignments to
current and new users. This included VOIP over a dedicated Point –to-Point T1
for a satellite office.
·
Maintaining Control Access to buildings, including card key assignments, and
reviewer of daily access logs.
·
Maintaining, installation, trouble shooting, & repair of any and all PC hardware,
printer, or business software.
·
Parts ordering for repairs: Including filling out, and submitting purchase
orders.
·
Customer relations and communications pre and post job completion.
·
Primary Software: Windows NT 4.0, Windows 2000, Windows XP, windows 2003
Server, PSI, Macola, Crystal reports, Goldmine,
·
Notable Mention: Was awarded employee of the month award after 90
days of service due to ability to save the company over $15K, ability to
provide web access to Prepress department who had not had web access before,
and salvage of
several "Non Functioning" pieces of equipment making them functional
for minimal cost.
· Notable Accomplishment: Rebuilt entire network in 2 weeks, converting from
Windows NT 4.0 Servers and workstations to Windows 2003 Server and Windows XP
SP2, with NO data loss. This project included 1 PDC, 1 BDC,
1 Mail, 1 SQL Server and 30 Workstations. It
also required upgrading from SQL 7.0 to SQL 2000
Popowski Brothers,
Inc.
Timonium, MD
Electronics Service Manager
December 2002 – October 2003
·
Serving as both Network Engineer and Network Administrator on Windows 2000
Active Directory Network on a 1 RAID 5 and 1 RAID 3 and 1 TERMINAL server.
·
Configuring, maintaining access control and security for dial in accounts.
·
Configuring, maintaining access control and security for VPN users
·
Building, servicing, and maintaining NT Advanced servers. Configuring Raids,
and maintaining backups. (both on site and with
terminal server.)
o Managing
Systems and Group Policies
o Managing
and creating logon script
o Account
Migrations across the domain
o Managing
Trust Relationships
·
Maintaining client connectivity over 3 sites. 2 Maryland, 1 Virginia
·
Administrating users database for domain access and Exchange server 5.5
accounts
·
Reviewing server logs and setting server policy.
·
Building, installing new workstations for new employees: Including punching new
CAT 5 cabling, and custom building LAN cables.
·
Versed in a wide variety in multiple hardware platforms ranging from 8086
computers to current technologies that include server
·
Servicing any and all Electronic items: Including residential and commercial
items.
·
Providing estimates of electronic repairs to insurance adjusters and customers.
·
Scheduling employee’s work loads for pickups
deliveries and repairs.
·
Reviewing, hiring, counseling and termination, (if necessary), of employees,
with the cooperation of Human Resources.
·
Parts ordering for repairs: Including filling out, and submitting purchase
orders.
·
Customer relations and communications pre and post job completion.
Integrated Health
Services
Hunt Valley, MD
Sr. Desktop Analyst
(1 year contract)
October 2001 to December 2002
·
Developed plans for test, evaluation and deployment of software in R+D Lab.
·
Designed, built, documented, and evaluated test bed for all desktop
applications.
·
2nd level support for resolution of user network connectivity issues.
·
Installation and usage of the following software: WSFTP, Secure CRT, Windows NT
Workstation 4.0, Windows 95/98, ME, Windows
·
2000 Pro. MS Office 2000, Visio 2000, PaintShop Pro
7, Homesite 4.5, MS Project, Palm Software,
PeopleSoft 7.06 & 8.0, Terminal Server, and many others. .
·
2nd and 3rd level support for troubleshooting and servicing any/all hardware,
(computers, laptops, and printers), on site.
·
Designed, Tested, Deployed, Desktop/Laptop images, for enterprise solution. (Over 270 locations Nationwide.)
·
Ordering, configuring all desktops, laptops, software and licenses, as well as
maintained all desktop audit info of HW/SW and license compliance.
·
Designed and Implemented, Alpha & BETA, testing Project of Universal
Desktop/Universal Laptop images globally, including the coordination of
communication between departments for software testing phases.
·
Configuration, integration, and maintenance of Windows NT 4.0 Servers, IIS
Servers, and Windows 2000 Servers.
·
Administration of user accounts and permissions on Windows NT/ 2000 Active Directory
Servers, and MS Exchange 5.5 Servers.
o Managing
Systems and Group Policies
o Managing
and creating logon script
o Account
Migrations across the domain
o Managing
Trust Relationships
TSR, eSylvan
Baltimore, MD
Network Engineer / Desktop Support Manager
March 2000 to October 2001
·
Configuration, integration, and maintenance of Windows NT 4.0 Servers, IIS
Servers, and Windows 2000 Servers.
·
Administration of user accounts and permissions on Windows NT Servers, MS
Exchange 5.5 Server, Novell 5.0 Server, and eRooms
Servers.
·
Developed plans for test, evaluation and deployment of software in R+D Lab.
·
Designed, built, documented, and evaluated test bed for all new desktop
applications.
·
2nd level support for resolution of customer network connectivity issues.
·
Installation and usage of the following software: WSFTP, Secure CRT, Windows NT
Workstation 4.0, Windows 95/98, ME, Windows 2000 Pro. MS Office 2000, Visio
2000, PaintShop Pro 7, Homesite
4.5, MS Project, Palm Software HelpAlert 3.6 (real
time end user troubleshooting tool), network connection and monitoring tools.
·
2nd and 3rd level support for troubleshooting and servicing any/all hardware,
(computers, laptops, and printers), on site.
·
Managed team of technicians, determined assignment and escalation of trouble
tickets, monitored progress and serving as level 3 support
for desktop issues.
·
Ordering, warehousing, configuring and assigning to users, all desktops,
laptops, software and licenses as well as maintained all desktop audit info of
HW/SW and license compliance.
·
Setup and maintained desktop support helpdesk for support of internal and
external users.
Key
Systems
Timonium, MD
Site Supervisor / Lead Technician
March 1999 to March 2000
·
2nd level support for resolution of customer network connectivity issues, and
servicing any/all hardware, (computers and printers), on site and 2 off sight
locations.
·
Managed team of technicians, determined assignment and escalation of trouble
tickets, monitored progress and served as level 3 support
for desktop issues.
·
Coordinated with networking group and telecom to have ports and / or phone
extensions moved or activated as necessary.
·
Installation, configuration, and usage of the following software: Windows NT
Workstation, Windows 95/98, MS Office 97, Lotus Notes, Timbuktu, Remedy,
Support Magic, and many other Microsoft products and operating systems.
Johns Hopkins
University
Baltimore MD
Technical Service Coordinator/Network Administrator
September 1997 to March 1999
·
Network Administration functions in support of 150+ node network
·
Building, Upgrading, Troubleshooting, and Administration of Novell NetWare 3.x,
4.x File Servers, Windows NT Servers, and Windows IIS Web Servers.
·
Diagnosing any of the networks cabling problems for multiple Ethernet segments.
·
Establishing file system security, statically assigning TCP/IP addresses, and
performing regular tape backups on all the servers.
·
Installation and configuration of desktops and printers attached to the
network.
· Use of Altiris: Labexpert Software for scripting and imaging of single and
groups of computers.
·
Installation, configuration, and maintenance of server-based applications that
include: IIS, War FTP, Cold Fusion, Visio, Homesite
3.0,
·
MS Front Page and extensions, MS Project 98, Active Server Pages, and MS Office
97.
·
Installation, configuration of all workstation software including Windows 95,
Windows 98, Windows NT 4.0 Workstation, Chameleon,
·
TCP/IP, Netscape Communicator, Homesite 3.0, SQL,
ODBC 32, Microsoft Client for NetWare, and Novell Intranetware.
·
Configuring all hardware and software upgrades.
·
Installation, configuration, troubleshooting and replacing when necessary, any
PC or printer hardware components. (This included SCSI and IDE hard drives, CD
ROM drives, video adapters, sound cards, modems, memory modules (SIMMs), Zip
drives, Jazz drives, Network Interface Cards), all printer parts.
·
Provided level 3 help desk functions and support to both staff and students.
·
Working directly with vendors to get parts, upgrades, and quotes for major
improvements to the Center’s technology.
·
Provided A/V support for production sound and video of live broadcasts.
Johns Hopkins
University
Baltimore, MD
Micro Computer Technician
September 1996 to September 1997
·
Provide PC and Macintosh, hardware and software support, for a network
comprised of over 3000 desktops, 600 printers, and 120 file servers.
·
Troubleshooting, diagnosing, and repairing all microcomputer components
including, SCSI drives, SCSI controllers, NICs, video adapters, SIMMs, power
supplies, and keyboards.
·
Perform diagnostics, repair, upgrading and supporting of all hardware and
software products, including desktops, laptops, X86s, Pentiums, Apple-Mac's,
and OS/2 machines.
Computer
City
Glen Burnie, MD
Hardware/Software Configuration Manager
July 1994 to September 1996
·
Installation, configuration, and support of any hardware and software products
in a technical repair shop for a high volume retail computer store.
·
Responsible for the custom build out of retail orders, involving disk drives,
memory, sound systems, multimedia, and network components.
·
Directly supervised four microcomputer technicians in day-to-day operations.
·
Responsible for prioritizing work orders, assigning tasks, tracking repair,
ordering parts for repairs, and customer support.
EDUCATION:
Johns Hopkins University
Major: Business/Information Technologies GPA: 3.78 Credits: 6
Anne Arundel Community College
Major: Criminal Law GPA: 3.42 Credits: 21
Certifications:
Certified Juniper SSG 5 Firewalls
Certified NetWare 4.11 Administrator (CNA)
Certified Webmaster: Received Jan. 27, 1999 from Johns Hopkins University
Certified A+ PC Technician
Currently holding 130+ Certifications granted by various
hardware manufactures.
Military Service:
Operation Specialist, United States Navy:
Start February 1984 End: February 1988
Provided air traffic control, tracking, navigation, and
surveillance, on board the U.S.S. Dwight D. Eisenhower CVN-69 aircraft carrier.
Volunteer Service:
Primary
Webmaster; Nichols Bethel United Methodist Church Http://www.nicholsbethel.org
Automation
Committee: Nichols Bethel United Methodist Church: This Committee determines the
technology needs and implements them for the church
Network
Engineer/Network Administrator/Computer Technician: Nichols Bethel United
Methodist Church:
Police Service
Reserve Officer: Anne Arundel
County Police Department, ID: 6129
2 years service
Responsibilities: Traffic
control, neighborhood patrol, prisoner booking, report writing, event security,
and any other duties assigned by the duty sergeant.
Achievements: Promoted to
corporal after 1 year service, and was assigned to Pope John Paul II protection
detail at BWI, awarded “In Service” award ribbon